DMPQ:What is Emotional Intelligence? What is the need for emotional Intelligence in Civil Services?

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EI is the ability to

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understand and regulate our emotions and that of others to handle interpersonal relationships effectively.

Need for EI:

  • Work environment of civil services has become much more complex, even hostile at times.
  • There’s multiplicity of work (new schemes) and shortage of personnel.
  • Civil service itself is beset with problems of corruption, inefficiency, external pressures, extensive paper work etc.
  • People have become more aware and demanding towards good governance.
  • Public policies are scrutinized in much detail due to media and the internet.
  • Therefore, it is easy to lose control over one’s emotions in such a high pressure situation on daily basis.
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